STRATAGY ES
High-capacity, enterprise-wide voice processing system
The Stratagy ES is Toshiba’s most advanced voice processing system for managing and distributing voice, fax and e-mail messages, as well as offering self-service transaction capability for your customers. Four standalone platforms support up to 96 ports and a wide range of standard and optional features, from unified messaging to speech recognition and integrate seamlessly with Toshiba CIX and other communication systems.

• Perfect for small to enterprise size platforms
• Up to 96 ports
• Voice, fax and e-mail message management and distribution
• Unified messaging and speech recognition
• Text-to-speech
• Call recording
• Automated attendant
• Call routing

Easy navigation.

• Access each mailbox menu option simply by pressing the corresponding soft key
• Exceptionally easy to use without complicated training or transition periods

Unified messaging.

• Consolidate all types of communications and manage more messages in less time. • Play voice messages through your PC or through your handset for privacy
• View faxes on your screen and print them as you would any document
• Forward voice or fax messages as WAV or TIF files to any e-mail address
• Retrieve Stratagy voice and fax messages via the Internet from any e-mail service that supports SMTP and POP3 protocols
• Manage voice, fax and e-mail messages via telephone

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Do more with your faxes.

• Store inbound faxes in your mailbox, and print, forward, or display them on your screen
• Fax On Demand and Fax Back features give customers access to brochures, price lists and other printed information with ease any time of day or night
• Fax Mail makes it possible to transmit faxes from e-mail boxes to any specified portable computer, fax device, or hotel fax machine
• Fax Broadcast lets you instantly transmit any fax document to multiple recipients. You can even add voice comments to a fax

On the road — always in-touch.

• Text-to-speech technology gives you the ability to hear e-mail messages by phone anywhere you can’t access them via a computer
• Replay messages by phone as well as forward them to any e-mail account.

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State-of-the art speech recognition. 

• Use simple voice commands to access product information, specific extensions, or voicemail messages
• Enhance customer satisfaction
• Keep your company image on the leading edge

Call recording for superior accuracy.

• Store any conversation in your voicemail box for easy retrieval or review
• Pause and restart functions give you the power to listen on your terms and at your pace

Answer calls professionally and automatically.

• Automated Attendant enables callers to route their own calls and leave messages without receptionist assistance
• Automated Attendant handles the call according to the employee’s specific mailbox configuration — such as offering the ability to dial another extension
• Employees can program the system to screen calls or execute an IVR application
• The system can detect fax tones and transfer those calls to specified fax machines

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Call routing.

• Calls are automatically routed according to a caller’s extension or department preference
• A company directory feature makes it easy to locate names and extensions
• Unanswered or busy calls can be automatically routed to another extension or an operator.
• Callers have the option of holding, hanging up, or leaving a message

Voice mail versatility.

• Record up to seven different personal greetings per employee — scheduled for appropriate times during the day or week or according to your extension’s use status at the time
• Callers have the opportunity to call another extension, hold, or transfer to an operator for assistance
• Complete control to replay, skip, advance, rewind, delete, pause, prioritize, or adjust message volume
• Customize the way you’re notified of messages, from receiving a pager alert to indicating urgent status
• Ability to create folders for different types of messages

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