Scalability
Strata CS is expandable from small configurations up to 192 trunks and 480 stations.
Fault Tolerant Architecture
The Strata CS architecture is designed to keep your telephone system working at all times. If your network or any PC is down, your telephone lines will still operate as usual. Even if the Strata CS Server malfunctions or a power outage occurs, some of your telephone lines will stay open.
Graphical User Interface
The Strata CS ViewPoint client application lets you control communications from your PC through the easy-to-use graphical user interface. Make and receive calls, access voice messages visually, and access all Strata CS features on your PC screen. Communicate using your PC or telephone and expand your ability to access and share information.
Multi-line Call Control
Manage all of your calls visually on your PC screen. It's an easy way to make and transfer calls, put calls on hold, forward calls to voice mail, set up conference calls, and more.
Verbal Menus
Comprehensive verbal menus guide you through all call-handling and voice mail-management functions. This lets you use the advanced features of Strata CS through the telephone user interface, without requiring a PC.
Full-featured Voice Mail
Effectively manage your messages by creating greetings for specific callers, accessing messages remotely, and checking your voice messages visually. You can also call a person who left you a message with just one mouse click. Or, if you're accessing Strata CS remotely, you can use the call-back feature within the voice mail system.
E-mail and Pager Notification
Program Strata CS to alert you of incoming voice mail messages by paging or e-mailing you, with or without voice mail attachments.
Caller Identification and Call Screening
You can easily screen incoming calls via PIN or Caller ID, either visually or by announcing the caller's name when you answer the telephone. You can even screen messages while they're being left in voice mail and answer the call if desired.
Call Recording
Record conversations and teleconferences in excellent sound quality with just a mouse click. You can also save them as .wav files and forward them via e-mail.
Smart Do Not Disturb
Program Strata CS to allow only important calls from specific people to ring through to your telephone. All other calls will be automatically forwarded to your voice mailbox.
The Strata CS Web Client
Access voice mail or change your Strata CS system settings from anywhere in the world via the Internet, or even from non-Windows platforms.
"Follow-me" Call Forwarding
If you're traveling, Strata CS can forward calls to several different numbers until you answer. You can even program different call-routing lists for each specific caller.
Call Logging
Call Logging lets you view a list of your calls, while giving system administrators access to a complete log of all employee calls.
Automatic Call Distribution (ACD)
Create call center queues, log each group's call-handling activity, and use the Call Center Reporter to analyze call volumes, agents' efficiency, customer hold time, and more.
Workgroups
Workgroups are collections of extensions, such as all the users in departments. Using the Client display makes it easy to find people in different workgroups. You can call a public workgroup's extension to ring all of the users' telephones in the workgroup at the same time. You can even create personal workgroups that help you quickly find people with whom you work.
Multi-level Auto Attendant
The Strata CS auto attendant provides multi-level menus for incoming caller ease, multiple attendants customized for each trunk, customized greetings and menus, special greetings for off-hours and holidays, call routing to operators or voice mail after a caller has been on hold, fax detection and routing, and internal/external dialing by name.
Scheduled Auto Attendants
Automatically change greetings and route calls to different extensions at specific times/days, depending on your company's requirements.
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Call Rules
You can change the way calls are handled based on who calls or a particular date or time. For example, you can automatically send specific calls to voice mail during lunch, change your personal greeting after business hours, or forward calls from certain people to your cell phone.
Routing Services/Automatic Route Selection (ARS)
You can dial 9 to use ARS routing services. The Strata CS chooses the appropriate dialing service based on rules that you define. The rules match the number dialed to a dialing service or a number dialed to a time of day. Using routing services and dialing services, you can implement your own ARS tables, allow people to dial just 9 regardless of whether they are calling over local or long-distance trunks, and even send long-distance calls over VoIP as needed.
Account Codes
You can use account codes to help track calls to one or more clients or customers. Account codes can be used for any call and are saved in the Call Log view. Administrators can optionally force users to enter account codes for every call on a per user basis. Account codes can be optionally verified against a list configured by the Administrator.
Digital Telephone Support
Strata CS is compatible with Toshiba 3000-series digital telephones, bringing improved functionality, reliability, and quality to the telephone system. Strata CS is one of the few communication server-based telephone systems that supports digital telephones.
IP Telephone Support
Strata CS provides users with the benefits of both IP and circuit switched communications. The system is compatible with both IP telephones and traditional telephones (both analog and digital) for the user's ultimate flexibility. Users can connect an IP telephone locally to the system via their LAN, or can connect an IP telephone remotely to the system via the Internet or private, IP-based intranet.
Built in Internet H.323 VoIP gateway
Make calls over the Internet or your intranet, eliminating long-distance toll charges. The built-in Internet H.323 gateway lets you create tie-lines between branch offices, and even allows customers to call you from your website.
Telephone Application Programming Interface (TAPI) Service Provider and Contact Manager Assistant
When a person in your Act!®, Outlook®, Goldmine® or other TAPI-compliant contact database calls, you can receive instant screen-pop caller identification, and even return their call with a mouse click.
ISDN Support
Strata CS supports ISDN BRI, letting you enjoy the cost-saving advantages of this network interface. The system also supports analog, T1, E1, and PRI interfaces.
Extend Strata CS with IVR Plug-ins
Seamlessly integrate IVR and other call control applications, and pass caller input or database information to Strata CS users.
Multi-lingual System Prompts
System users and callers can conveniently select the language of their choice for Strata CS verbal commands (both built-in and customizable).
Support for Custom Local Area Signaling Services (CLASS) Feature Telephones
Strata CS is fully compatible with caller ID displays, call waiting ID, and message waiting alert features.
Industry-Standards Technology
Strata CS is compatible with Windows® 2003,XP, 2000, and Windows NT® 4.0 Server Service Pack (SP), and features industry-standard technologies from Messaging Application Programming Interface (MAPI) and Telephone Application Programming Interface (TAPI) to Intel®/Dialogic® Single Computing System Architecture (SCSA) boards. |
