Ongoing Support Plans

Premium Service Plan:

• Coverage 24 hrs per day
• Unlimited remedial on-site service calls
• No labor charges to repair or replace faulty equipment
• No equipment charges to replace faulty parts
• Free unlimited phone support
• Emergency on-site response within 2 business hours
• Non-emergency on-site response within 1 business day
• Extended on-site coverage for up to 4 hours
• Reduced MAC labor rates
• Discounted MAC equipment
• 1 week of free training (classes of 5 or more)
• Reduced remote programming labor rates

Standard Service Plans:

• Coverage from 8am to 8pm Monday through Friday excluding legal holidays
• Unlimited remedial on-site service calls
• No labor charges to replace faulty equipment
• No equipment charges to replace faulty parts
• Emergency on-site response within 2 business hours
• Non-emergency on-site response within 1 business day
• Extended on-site coverage for up to 1 hour

Time And Materials Plan:

• Current labor and equipment rates apply
• On-site coverage from 8am to 5pm Monday through Friday
• Hot-line and remote maintenance from 8am to 5pm Monday through Friday
• Non-Emergency response time on a one business day basis
• Emergency response within two hours

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