“ Since the installation of our new phone system is now 100% complete I wanted to write you a letter to explain how I was more than satisfied with the service and support I received from all of your employees throughout the entire installation process…
I will highly recommend your company to anyone who inquires about. I look forward to a long relationship with the Entel Service Department and the same quality of service and responsiveness that I have grown accustomed to. Please do me the favor of passing along a copy of this letter to the individuals I have I mentioned. I think that it is important for them to know how impressed I was. ”
Kevin Lewis, Manager of Technology & Information Services
New York State Society of NYSSCPA
New York, NY
“ We were very satisfied with the sales process as well as Ron's and Maureen's follow up after the fact, and we continue to be quite satisfied with operation of the phones, but I just wanted to take a moment to tell you what a valuable employee you have in Ed Kastor, the technician who installed the new system…
Please keep up the good work. Your organization always provides a solid product and never fails to back it up with prompt, courteous, and effective service. I suppose that is why the 15 buildings for which I am personally responsible each have a system installed and maintained by Entel. ”
Sean Lavin, Director
Park Avenue BMW
South Hackensack, NJ
“ They are attentive to any concerns we have and never show impatience in resolving an issue. I would highly recommend all of them. ”
Madelyn Lux, Assistant Controller
Scirocco Financial Group
Hasbrouck Heights, NJ
“ When we were making significant changes to our business model, we turned to our long-time customer representative Evangeline. Between Entel’s resources and our new vendor, we found the solution that best fits our company with all the changes we have undertaken. We were guided to complete our project in a way that helped us transition in a positive way. Giving us and our staff the best results and experience. I would recommend Entel Systems, and Evangeline in any project as they have given us a vendor that has been there for us and will always back up their services and recommendations. “
Tracy Bourandas, Chief Operating Officer
Cost Containment Group, Inc.
“ There are many people in this world who take time call and/or write with complaints, but do not take the time to express thanks or appreciation.
With that being said, I am writing to express my deepest appreciation with regard to Doc. Doc has been servicing our phone system for what seems like forever. He always comes in with a smile on his face, pep in his step, and fixes mostly everything while he is here. If the issue does not get resolved, he makes sure to call and/or email to give us updates.
I think it is nice when you acknowledge someone for all of their hard work and I wanted to let you know what a valuable player he is to your Entel team.
PS: On a side note, Dionne is great too. She is always courteous, helpful, and professional. ”
Barbara A. Maskulyak, Director of Accounts Receivable
Rudd Realty Management Corp.
New York, NY
“ I would like to take this opportunity to thank you and your staff for the excellent service you have given our agency.
We had our premise-based phone system replaced by Entel with a far more advanced cloud-based system that is easy to use and provides many more features that are helping our company grow. Your staff was extremely professional and attentive to all of our needs.
ML Cutler looks forward to a continuing relationship with Entel Systems for many years to come! ”
Syndi J. Perrone-Madonna, CISR, Senior Account Executive
M.L. Cutler & Co., Inc.
Florham Park, NJ
“ I've had the pleasure of working with Evangellne Kohn and Donald Giordano on recent projects our company has completed. Both Evangellne and Don are reliable, pleasant to work with, knowledgeable on every solution available based on my project needs and most importantly, always goes that extra mile to ensure our clients are happy with every project we work on. ”
Mike Iannelli, President
M-Tech Systems Inc.
Glen Cove, NY
“ Thank you for sending us a new phone cord. The one I am using is so mangled that it is a great pleasure to receive this new one. You are very special people at Entel and we want you to know we value your service. ”
Joan Terzian, Temple Secretary
Temple Beth Or
Washington Township, NJ
“ Hi Don. I just wanted to tell you how happy I was with my recent process of upgrading our old Toshiba system. From Rory and Ed at the outset, to Steve coming in to meet with me, everyone made it very easy and even pleasant. Which is saying a lot since I started at ground zero trying to understand VOIP. But they were all very patient.
Anyway, Rory did the install today and everything appears to be working perfectly. He did a great job considering the awful closet he had to try and fit everything into!
Big thanks to you and your team! ”
Barbara Semeraro, Paralegal
Buckalew Frizzell & Crevina LLP
Glen Rock, NJ
“ The upgrading of our telephone system was an enormous project, but the expertise and efficiency of your personnel enabled it to run as smoothly as possible. ”
Sr. Doris Lavinthai, M.P.F. Director
Villa Walsh Academy
“ I would like to commend you and your employees for the terrific job you did installing our new Toshiba phone system.
In less than one day, while I was out of the office, the system was programmed and installed with no down time. From the initial consultation with Maureen to the actual work here in our office by Doug and Scott the transition was practically seamless.
We are very pleased with the help and support that we are getting from your staff as minor questions arise.
I look forward to a continuing relationship with you and your company. ”
Randy Guthrie, President
Advanced Technologies and Services, Inc.
“ Just a short note to let you know that Rory was here on 12/14/99 and took care of a problem I was having with my voice mail. I wanted to stop what I was doing for a moment and tell you how pleasant and knowledgeable he was. Rory has been here before and he is always willing to go the extra mile to resolve whatever the problem is. Wishing you and your staff a very happy and healthy holiday season. ”
Elisa Coccia-Dob, Finance Office
Borough of Franklin Lakes
Franklin Lakes, NJ
“ I want to let you know how much I appreciate the support and first rate service you provided Aerosoles during our recent office modifications. It has been a pleasure working with you. ”
“ There have been a number of comparisons of today's workplace with those back when people seemed to be more important, when good measure was given. It is rare to encounter such as these today. You and Entel however, have provided ample evidence that the customer and service are very important to you. Regulus had a particularly critical service/installation problem and you answered every request, handled every change and restored service in short order. I could not have asked for better cooperation or results. I would consider it a pleasure to offer recommendation of the service provided by Entel. ”
Dwight Crider, Telecommunications Manager
“ I wanted to thank you and Entel for all you have done to ensure our new system was up and running smoothly.
But we want to especially acknowledge Maureen Blanos for her caring expertise in the process and Corey for his tremendous knowledge on the technology of our system.
We would recommend Entel to any one of our customers. ”
Stewart Pruzansky, President
“ I wanted to thank you for all your help throughout the months. It was definitely stressful and challenging at times but we finally have the phone systems that supports our business need. I appreciate your time and patience with us especially during our negotiations with our prior phone company.
I am happy to recommend Entel to anyone I know in need of a phone system upgrade. In Bill's famous words ‘It will be a beautiful thing’ ... It certainly has been ... Thank you. ”
Ryan Broderick, Business Manager
Brandon J. Broderick, Attorney at Law
“ I would like to take this opportunity to say 'Thank You' to you and your staff at Entel Systems. During US Cable's recent move to the second floor of our building, Entel made one of the largest transitions that I had to manage, with great ease and care. US Cable has been using the Toshiba telephone system for a very long time and has always been satisfied with it. Now that we have upgraded to the system that best suits our needs, we can't imagine being without it. Since we do not have a receptionist, the voice mail system has been our greatest asset…
I feel as though not enough people say 'Thank You' and I am very pleased to say so. I am pleased to do business with Entel Sytems, Inc. and continue to do so in the future. ”
Diane Ananian-Casey, Administrative Manager
US Cable Group
“ Entel provided us with great service and excellent response during our telephone system installation. ”
Aldo Cascio, Owner
Brick House Restaurant
“ I wanted to let you know that our new phone system is wonderful! The installation went well and my staff had few problems adapting. Your technicians, and Maureen especially, were very professional and highly competent. They made the experience easy and stress-free.
Thank you for your time and answering all of my questions so that I felt confident with the Toshiba product. It works much like our old phones, only better. ”
Michelle Korzen, Marketing Manager
“ Their service staff are really responsive to our needs. They are up on the newest technologies and are a Total Telecom Solutions Company. ”
Jim Mignone, Vice President
Florham Park, NJ
“ It is important to acknowledge individuals who extend themselves beyond the norm without any promise of personal reward. Dionne was knowledgeable, professional, thoughtful and most remarkable of all -- she not only returned phone calls promptly (reason enough for canonization) -- but she did so with supreme patience. I can't tell you how rare this is in my experience. ”
Christopher Corcoran, Owner/President
Christopher Corcoran Incorporated
New York, NY
“ Everything's working great. Melissa's so happy that everything's sorted. And if Melissa's happy, I'm happy. Bob was terrific, by the way. Thank you so much for giving us comfort on this. “
Chris Brady, Manager, Information Systems
United Way of Northern New Jersey
“ I just wanted to take this opportunity to praise your company and its employees for a job well done. From the inception of my first phone call to the last minute adjustments that had to be made I was very happy with your company and would be delighted to recommend you to anyone who may need a referral…
We appreciate your efforts and extending the discount so that we were able to utilize Entel for our move. ”
Jill Baer, President
Saavoy Direct Response Group
“ I am very pleased with the way your organization handled my telephone installation and as well as the follow up installation. I will most assuredly recommend your organization should anyone desire to purchase phone equipment. ”
Joseph A. Molinaro, Esq., Attorney
Law Offices of Joseph A. Molinaro, LLC
Midland Park, NJ
“ I would like to compliment Chris for the professional and efficient service he provided to our Office on two occasions.
It is such a pleasure to work with individuals who are on time, courteous, patient and knowledgeable!
In my opinion, Chris is a fine example of the wonderful people who work at Entel (and that includes you as well) and the consistent professional service that is offered. ”
Mia Oliver, Manager
Teaneck Gastroenterology & Endoscopy Center
“ In the spring of 2000, Mr. Ron Coningswood listened, evaluated our needs, and helped us fine-tune our church's choice of a telephone system. We decided to install Toshiba Strata digital business phones and were not disappointed—in fact, it's the easiest system I've ever used in my 45 years of office experience. In addition, we have not had to make one service call on the system since it was installed. Everything was expertly done the first time!…
I am one happy customer. ”
Patricia Vine, Administrative Pastoral Assistant
Saint Michael's Episcopal Church
“ I am writing this letter to let you know that I am especially pleased with one of your staff, Ron Coningswood.
As you may know, I moved my practice to Ratzer Road in Wayne last July. Ron was instrumental in placing all the orders with your company and Verizon saving me a lot of time and aggravation. Everything your company did for us went very smoothly thanks to Ron's efforts; however, Verizon was a different story. Ron was able to make sure all of our problems were rectified and stopped by almost daily to check on our telephone operation.
I am sure Ron is an asset to your company. We will continue to call upon him in the future as our voice needs arise. ”
Sally Song, D.M.D., M.S.D.
“ When things go wrong, complaints are quick to follow. When Things go right, we accept them as part of the agreement.
There are, however people, who make things happy and are a true asset of their company. Such is the case of Jerry Aufiero.
As far as we are concerned, Jerry did it all. He treated us professionally, in a knowledgeable manner, and communicated to us those issues that made our move easy.
You are fortunate to have a technician like Jerry, and you have our business as long as you can provide people like, Jerry Aufiero. ”
Mike Kessler, CEO
Central Sales & Marketing, LLC
Fair Lawn, NJ
“ I hope that your boss knows what great customer service you give. You were very helpful with my questions. ”
“ We are in our new location in Mahwah, N.J. almost a year now, and would like to thank Entel Systems and especially Ron Coningswood for the excellent service he provided us. He was most helpful in getting our Toshiba phone system operational, and was always courteous and professional. ”
Financial & Insurance Risk Managers
“ Our company is extremely pleased with the Toshiba phone system we purchased from Entel Systems. Our communications specialist, Ron Coningswood, spent a great deal of time with us discovering our needs and spearheading the installation of the system in a timely manner. Ron was always available and gave us solutions at a fair price. He continues to service us, no matter what our needs; no project is too large or small for Ron! We trust that Entel Systems and Ron Coningswood will be part of our future for many years to come. ”
Laura J. Ruocco, President
RPR Graphics Inc.
“ I have known Ron Collingswood for over five years. We were both members of the Executive Association of New Jersey for which I am a past president.
In my dealings with Mr. Collingswood, he has always been very reliable and a consummate professional and I would not hesitate to recommend Ron Collingswood to anyone. ”
Vincent J. Carano, Realtor
Era Carano Realtors, Inc.
West Orange, NJ
“ Thanks to the generosity of our sponsors and attendees, "A Season Of Hope" raised $30,000! Your gift will provide help through a comprehensive program of medical services to maintain the health and independence of people with muscle disorders, and hope through research that's moving forward rapidly toward development of effective ways to replace defective genes with intact ones, or otherwise reverse the neuromuscular disease process. ”
Elizabeth Mahon, Program Coordinator
Muscular Dystrophy Association
“ Our communication system was designed, installed, reviewed and then tested by Mr. Ronald Coningswood of your company several years ago. It has absolutely never failed, has always responded perfectly to our qualitative and quantitative requirements, and shows no sign of wear or obsolescence. We commend you for your product, your personnel and your service. ”
Marvin S. Fish, Esq., Attorney
Marvin S. Fish Counsellor at Law
“ I am writing to let you know that I have been extremely pleased with the level of service that Ron Coningswood has provided to my company. I have worked with Ron for many years now and he has always been professional, attentive and patient.
Our Toshiba phone system has served us well and when it is time to update our equipment Ron will be the first call I make. ”
Lisa Billotti, President
KLM Bryant Research
“ I would like to take this opportunity to thank everyone at Entel Systems.
Through-out the past years, Callahan has had your Toshiba line of phone systems and voicemail systems. Callahan Company is very pleased with the quality and professionalism that your company offers. We are grateful to have Entel Systems working for us in this fast-paced business environment. As out business grows, we are confident in the fact that our phone system is of superior quality. Once again I would like to thank Ron Coningswood for his continued attendance toward Callahan Company. ”
Robert S. Ciecwicz, Asst. Operations Mgr.
Ridgefield Park, NJ
“ We recently had a Toshiba phone system installed in our office by your company. On November 16th , Hosny Roushdi did a refresher training session in our office. Hosny was extremely helpful to us. He was clear in his instructions and patient beyond belief.
We just wanted to let you know that we hold Hosney in high regard and feel that he is a wonderful representative for your company. ”
Millie Pellito, Office Manager
Randolph Eye Care Center
“ I would like to take this opportunity to compliment you on some members of your staff, and to let you know how satisfied we are with our choice to lease our Toshiba phones through Entel.
Beginning with our salesman, Mark Ruggiero. He made many promises, as all salesmen do, except he kept all of them. He was pleasant to deal with, well versed about his wares, and really helped make our move into our new facility a whole lot easier.
Then there was Phil Penso the field Tech Supervisor and Al, his assistant. They too were pleasant to deal with and very patient with me as I changed my mind about so many options, that I drove myself crazy! And then even more patient, when I changed my mind back to Phil's original suggestions!
In any case, it's been a nice experience. We've been moved in our new place over 1 month and our phones have been about the only easy part of the move because of Mark, Phil & Al and our Toshiba phones. ”
Toni Allison, Office Manager
Aarubco Rubber Company, Inc.
Saddle Brook, NJ
“ I would like to share my positive experiences I have had with our sales representative, Bill Ludwig:
Bill was instrumental in helping me to identify the communications options that were available to Johnny on the Spot and how to best implement them. As our company has grown over the years, we have gone from a simple communication solution to a more evolved system that we currently gave in place. From the initial conversations regarding our needs, to the implementation of the system and even as a consultant beyond the actual sale of the solution, Bill has been extremely helpful and knowledgeable. Bill's ability to describe the challenges faced and solutions to solve them in Lehman's terms has allowed us to become more comfortable with the changes that have been made. Johnny on the Spot was able to implement direct dial numbers to both representatives and departments, improve hunt group functionality, implement auto attendant functions for competitor acquisitions and allow for call accounting software to be implemented. Bob, our site technician has also been a pleasure to work with when modifications are needed to our onsite programming & hardware.
Not only has Bill been able to align solutions that best fit our business needs, he has also been able to help lower our costs through our phone and internet providers. The savings that Bill has opened our eyes to have allowed us to pay for the system upgrade in under two years. Between the efficiency upgrades operationally, savings from the providers, and ongoing support with the evolution of our business, Johnny on the Spot could not ask for a better business partner than Bill Ludwig and the entire Entel Systems team. ”
Marvin Hyer Jr., Head of Business Development & Marketing
Central Jersey Septic, LLC.
Old Bridge, NJ
“ I may have only dealt with a few of your employees but I'm sure all of them are good. I've never met such loyal company people that all care about the customer, are respectful, pleasant and excel at their jobs.
Most importantly, I want to thank you for having the vision to hire these bright people. They are worth their weight in gold and are the success behind your business… ”
Frank and Lisa White