December 5th, 2019 by admin
Dear Arena One Channel Partners,
We are excited to announce that we have been acquired by BCM One, and are now part of the BCM One entity and family. BCM One is a trusted managed technology solutions provider based in New York City and has been in business for over 25 years. BCM One offers an array of technology solutions and is an experienced and highly respected partner to IT leaders nationwide, maintaining an average NPS score of 88 year over year. Arena One was formed with the mission of providing a personal customer experience. This same philosophy is shared by BCM One.
As a channel partner, what does this mean for you and your clients?
On a day-to-day basis, it's business as usual. There will be no changes to your clients' service or migrations of services, since BCM One will own and operate the Arena One network as it is. This acquisition will benefit you, as a channel partner, in the following ways:
Your clients will continue to experience and receive a high level of customer service and service delivery. The personnel they have been working with at Arena One will continue to manage and oversee their account since they will become BCM One employees with the benefit of additional resources and tools from BCM One.
BCM One has a larger team of 40+ professionals on their operations team dedicated to providing your client's outstanding technical support and service delivery. Their mission statement – "To Provide a World-Class Experience with Every Human Interaction" – is embedded into the culture of the company and is taken very seriously. You'll find that many BCM One employees have been with the company for 10+ years, which says a lot about their culture and family-like atmosphere which extends to their client base.
BCM One has a 24/7/365 Network Operations Center from which Tier 1 and 2 support is delivered, ensuring clients worldwide are supported continuously.
In addition to UCaaS, BCM One offers an array of managed telecom and technology solutions, including technology expense optimization, SD-WAN, security, SIP Trunking, connectivity, Microsoft Office 365, and Azure deployments.
Additional marketing and sales resources to support your client deals and grow your bottom line. BCM One's channel has a "sell-with" approach helping you to close deals and provide the technical expertise needed pre-and-post sale.
Commissions – you will continue to get paid on all existing services as mentioned above (operating Business as Usual). The opportunity for additional commissions (upfront and residual) are available through BCM One and their channel program of over 60 suppliers globally.
Furthermore, BCM One is augmenting their existing dedicated UCaaS team which illustrates their dedication to advancing their UCaaS offering into the future. If you have any specific questions about your channel partnership, please contact Andy Steinke, Director of Channel Sales at firstname.lastname@example.org.
Please refer to the FAQ document specifically developed for Arena One Clients and Partners regarding this announcement.
Read the full press release issued by BCM One.
We want to take this opportunity to thank each and every one of you for putting your trust in Arena One over the past 10+ years.
Founder & CTO, Arena One
Posted in: News