April 25th, 2017 by admin
It all seemed so clear, during the initial training sessions with the technicians. Everything made sense, and it all worked. Maybe you dismissed a few functions, because you didn't think you would need them. Now its been a few years, the company has got some new employees, and you're struggling to teach them everything. You know your own process, but what do all of those other buttons mean again? Most phone system & IT providers won't take the time to offer refresher training, or they charge an arm and a leg to come out again. Entel believes that the service doesn't stop with the installation. We offer unlimited training to our customers at no charge, whether its at the beginning of the support or refresher sessions later. Whether you've got a few simple questions or need us to work with your whole team - we're here to help!
But that's not all. Our support doesn't just follow normal business hours - because our customers sometimes need us on the weekend or late at night. That is why our service representatives are reachable 24/7, all year long. We believe in quality, unlimited support. We have provided online videos and support documents to help you understand your phone system, including instructions for voicemails and user guides. We also have a page for your Frequently Asked Questions to our service representatives.
You won't reach a monthly or quarterly limit on service calls or training. If you have any questions about our products or services, please don't hesitate to contact us today.
Posted in: Products and Services