230 West Parkway, Pompton Plains, New Jersey 07444
201-447-2000
108 W. 39th St., Ste. 805 New York, New York 10018
212-563-6700
Volume 1, Issue 2, November 2014

“Providing Outstanding Service Since 1992”

Officer's Message

Company Officers
Tech Manager Phil Penzo, Owners Don Giordano and Enzo Stampone

For everyone at Entel Systems, the past twelve months have included hard work, big changes and an unwavering determination to expand business, grow revenues and improve performance and service to our valued customers.

In late 2013, we purchased the telephone system account base from Office Business Systems, a New Jersey company. On August 18, 2014, we purchased the New York based MidAtlantic Telecom. Both transactions are part of our long range strategic plan.

On September 22, 2014, Entel Systems celebrated its 22nd anniversary. Reflecting on our past we are reminded when starting business in 1992, we understood to be successful we would need to focus on quality products and personnel; competitive pricing; unparalleled service and a corporate culture putting the customer first.

We knew customer service was critical in the telecommunications industry and customer loyalty would determine profitability. Over the years, value added solutions and exceptional service earned new customers and their loyalty. Today Entel Systems is a successful and growing technology solutions company.

We are proud of the company we are today and looking forward to what lies ahead. Our people and our partners are aligned around a set of common objectives aimed at delivering high quality products and service to our valued customers. They should expect no less– we should deliver no less. Our best days are ahead of us.


How Would Your Business Answer These Questions?

Q - What would happen if your critical business systems were to go down and what impact would it have on your business?

Q - What is the cost of downtime for your mission critical applications; revenue; brand?

Q - What is your Disaster Recovery Plan for these systems and applications and how will you access recovered data and applications if necessary?

To learn about a free Disaster Recovery Audit Call 1-888-914-7100 x217.


Quote to Remember - John Ruskin

“It is unwise to pay too much, but it is worse to pay too little. When you pay too much you lose a little money—that is all. When you pay too little, you sometimes lose everything; because the thing you bought was incapable of doing the thing it was bought to do. The common law of business balance prohibits paying a little and getting a lot—it can't be done. If you deal with the lowest bidder, it is wise to add something for the risk you run, and if you do that you will have enough to pay for something better.”


Advanced Technologies and Services, Inc.

Owner and son of Advanced Technologies and Services, Inc.
Owner, Randall Guthrie, and son Ryan Guthrie
Data Analytics
Revenue Assurance
Network Integrity

www.atso.com
For more information 973-696-0900

Advanced Technologies & Services, Inc. (ATS) is the world leader for telecommunications and cable network integrity, switch automation, and revenue assurance. ATS offers a wide range of solutions through web based software applications and consulting services. ATS was incorporated in 1995 and is headquartered in Wayne, New Jersey with regional offices in California, Arizona, North Carolina, and Massachusetts. Since its inception in 1995, ATS has worked with dozens of North American telecom and cable companies ranging from the largest Tier 1 companies to leading cable providers, to some of the smaller CLECs.

The ATS professional team has over 150+ years of combined experience in the telecommunications industry and has extensive expertise in assisting companies in the areas of billing, switch translations, service assurance, regulatory compliance, and network integrity. ATS is a unique company in the Revenue Assurance industry in that it offers customers both tailor made software solutions and industry rich, highly experienced consulting services to assist telecommunications companies.

Utilizing a Toshiba Strata CIX IP telephone system allows ATS employees the ability to collaborate real time without boundaries keeping customers connected and employee productivity at its peak. To quote Randall Guthrie, ATS president “Our Toshiba telephone system has proved great value for our investment.”


Featured Partner

ShoreTel

Shoretel is a provider of business communication solutions whose brilliantly simple unified communications platforms, applications and mobile UC solutions promise a new rhythm of workplace engagement and collaboration.

With costly complexity eliminated by design from its award winning, all in one phone system, UC and contact center, and its industry leading hosted business phone system, workers enjoy a freedom and self reliance that others can't match.

Users have full control to engage and collaborate, no matter the time, place or device, for the lowest cost and demand on IT resources in the industry.

Entel Systems is a proud Champion Partner and our sales representatives can provide you complete details on how our customers or prospects can better engage and collaborate with Entel and Shoretel.

Shoretel is headquartered in Sunnyvale, California, and has regional offices and partners worldwide. For more information, call 1-888-914-7100 x217.


Dr. Phil's Tech Corner

Today everyone has heard of hosted VoIP service. VoIP (or Internet telephone) is provided by many different providers. Standard telephone features such as voice mail, unified messaging, twinning, call management via PC, are all common applications. In a large office these features are necessary to manage and transport calls; however, for small offices these features may be unnecessary.

Many VoIP providers don't have the ability to customize their applications for a customer looking for a modern voice solution, but with a basic PBX arrangement - Toshiba's VIPedge hosted solution can. It provides the same cutting edge applications as other hosted solutions, it also can be programmed to show “line appearances” to duplicate a basic PBX environment. No other system can do this! It can also be administered by your on-site person with a simple GUI interface to make operational or feature changes, or by an Entel Toshiba trained technician.



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