Service Plans

Entel Systems differentiates itself from the competition by its focus on technically advanced products, unparalleled service, value added technology solutions and superior account management.

Entel Systems has the largest Toshiba Certified Sales - Service team in New Jersey and a corporate culture centered on customer satisfaction. Quality measurements have always been a part of our corporate operations practice.

In every company measurement, Entel service levels exceed customer expectations as our employees understand the importance of managing and monitoring customer service to deliver a superior experience on every transaction.

Since we started in 1992, our customers have recognized they get more value and save more money with Entel Systems and they know they can always depend on our many years of industry experience to provide quality, on-time service.

Ongoing Support Plans

Premium Service Plan:

  • Coverage 24 hrs per day
  • Unlimited remedial on-site service calls
  • No labor charges to repair or replace faulty equipment
  • No equipment charges to replace faulty parts
  • Free unlimited phone support
  • Emergency on-site response within 2 business hours
  • Non-emergency on-site response within 1 business day
  • Extended on-site coverage for up to 4 hours
  • Reduced MAC labor rates
  • Discounted MAC equipment
  • 1 week of free training (classes of 5 or more)
  • Reduced remote programming labor rates

Standard Service Plan:

  • Coverage from 8am to 8pm Monday through Friday excluding legal holidays
  • Unlimited remedial on-site service calls
  • No labor charges to replace faulty equipment
  • No equipment charges to replace faulty parts
  • Emergency on-site response within 2 business hours
  • Non-emergency on-site response within 1 business day
  • Extended on-site coverage for up to 1 hour

Time And Materials Plan:

  • Current labor and equipment rates apply
  • On-site coverage from 8am to 5pm Monday through Friday
  • Hot-line and remote maintenance from 8am to 5pm Monday through Friday
  • Non-Emergency response time on a one business day basis
  • Emergency response within two hours

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