I wanted to let you know that our new phone system is wonderful! The installation went well and my staff had few problems adapting. Your technicians, and Maureen especially, were very professional and highly competent. They made the experience easy and stress-free.
Thank you for your time and answering all of my questions so that I felt confident with the Toshiba product. It works much like our old phones, only better.
"I may have only dealt with a few of your employees but I'm sure all of them are good. I've never met such loyal company people that all care about the customer, are respectful, pleasant and excel at their jobs.
Most importantly, I want to thank you for having the vision to hire these bright people. They are worth their weight in gold and are the success behind your business..."
Frank and Lisa White
"Our IT Network Administrator wanted me to tell ENTEL the great/beautiful job Chris did with the video surveillance systems and installation of the time clocks."
Executive Administrative Assistant,
Columbus Hospital LTACH
"The upgrading of our telephone system was an enormous project, but the expertise and efficiency of your personnel enabled it to run as smoothly as possible."
Sr. Doris Lavinthai
Villa Walsh Academy
"Their service staff are really responsive to our needs. They are up on the newest technologies and are a Total Telecom Solutions Company."
Florham Park, NJ
"Entel provided us with great service and excellent response during our telephone system installation."
Brick House Restaurant
"They are attentive to any concerns we have and never show impatience in resolving an issue. I would highly recommend all of them."
Scirocco Financial Group
Hasbrouck Heights, NJ
"There have been a number of comparisons of today's workplace with those back when people seemed to be more important, when good measure was given. It is rare to encounter such as these today. You and Entel however, have provided ample evidence that the customer and service are very important to you. Regulus had a particularly critical service/installation problem and you answered every request, handled every change and restored service in short order. I could not have asked for better cooperation or results. I would consider it a pleasure to offer recommendation of the service provided by Entel."
Birmingham, AL Read the letter »
"I am writing this letter to let you know that I am especially pleased with one of your staff, Ron Coningswood.
As you may know, I moved my practice to Ratzer Road in Wayne last July. Ron was instrumental in placing all the orders with your company and Verizon saving me a lot of time and aggravation. Everything your company did for us went very smoothly thanks to Ron's efforts; however, Verizon was a different story. Ron was able to make sure all of our problems were rectified and stopped by almost daily to check on our telephone operation.
I am sure Ron is an asset to your company. We will continue to call upon him in the future as our voice needs arise."
Wayne, NJ Read the letter »
"On behalf of the entire Morris County Vocational staff, parents and students, I would like to thank you for your help with the internship requirement. The assistance you have extended to us has been invaluable and has helped our students gain an insight into a possible career field that cannot be obtained in a school setting. Our students can now say that they have a better idea of what essentials are needed to be successful in their chosen career area.
We cordially invite you to attend the Academies Graduation exercises on Wednesday the 25 th of June at 7 P.M. at Parsippany Hills High School. Seating will be reserved for you in center first row. Enclosed is an invitation with the particulars.
We are looking forward to your joining us to celebrate the success of our graduates on June 25th."
James M. Rogers
Superintendent of Schools,
Morris County Vocational
Denville, NJ Read the letter »
"Just a short note to let you know that Rory was here on 12/14/99 and took care of a problem I was having with my voice mail. I wanted to stop what I was doing for a moment and tell you how pleasant and knowledgeable he was. Rory has been here before and he is always willing to go the extra mile to resolve whatever the problem is. Wishing you and your staff a very happy and healthy holiday season."
Borough of Franklin Lakes
Franklin Lakes, NJ Read the letter »
"Thank you for sending us a new phone cord. The one I am using is so mangled that it is a great pleasure to receive this new one. You are very special people at Entel and we want you to know we value your service."
Temple Beth Or
Washington Township, NJ Read the letter »
"I would like to take this opportunity to compliment you on some members of your staff, and to let you know how satisfied we are with our choice to lease our Toshiba phones through Entel.
Beginning with our salesman, Mark Ruggiero. He made many promises, as all salesmen do, except he kept all of them. He was pleasant to deal with, well versed about his wares, and really helped make our move into our new facility a whole lot easier.
Then there was Phil Penso the field Tech Supervisor and Al, his assistant. They too were pleasant to deal with and very patient with me as I changed my mind about so many options, that I drove myself crazy! And then even more patient, when I changed my mind back to Phil's original suggestions!
In any case, it's been a nice experience. We've been moved in our new place over 1 month and our phones have been about the only easy part of the move because of Mark, Phil & Al and our Toshiba phones."
Aarubco Rubber Company, Inc.
Saddle Brook, NJ Read the letter »
"We recently had a Toshiba phone system installed in our office by your company. On November 16th , Hosny Roushdi did a refresher training session in our office. Hosny was extremely helpful to us. He was clear in his instructions and patient beyond belief.
We just wanted to let you know that we hold Hosney in high regard and feel that he is a wonderful representative for your company."
Randolph Eye Care Center
Randolph, NJ Read the letter »
"We thank you for joining in our recent Partners in Progress Campaign and for your generous contribution of $500.00 dated 6/2/2010.
Contributions, such as that from Entel Systems, Inc., help support UCP/NYC's extensive network of more than 75 individual programs serving 14,000 children and adults with disabilities and their families. I am pleased to report that this year, a very substantial portion of the contributions raised through the Partners in Progress Campaign is being used to pay for essential home modifications to help people with disabilities and the frail elderly to remain in the homes and avoid unnecessary nursing home or institutional placements. This service is of vital importance to the New York City community and we are proud to be able to provide it with your support.
On behalf of all of us here at UCP of New York City, I thank you again for your generous gift."
Edward R. Matthews
Chief Executive Officer,
United Cerebral Palsy of New York City
New York, NY Read the letter »
"As I know you are aware, we recently purchased a phone system from you for our new location at 530 Huyler Street in South Hackensack.
We were very satisfied with the sales process as well as Ron's and Maureen's follow up after the fact, and we continue to be quite satisfied with operation of the phones, but I just wanted to take a moment to tell you what a valuable employee you have in Ed Kastor, the technician who installed the new system.
We were slow to make a decision on the phone system, and initially I felt that our procrastination was going to cost us in terms of getting the system in and fully functional by our deadline.
However, Ed showed up and was able to install and configure the myriad of components that make up our system with meticulous attention to detail, working with outside vendors to ensure connectivity, providing suggestions about our decisions on the configuration of the equipment that showed he had a good understanding of how our business operates, handling without complaint the variety of requests that came to him from other contractors on site, as well as those of our own employees, including many from me personally, all while maintaining his calm and helpful demeanor. And he was able to get everything put together and configured on time.
I thought that Ed did an outstanding job, and felt that his performance warranted, at a bare minimum, that I write a brief note to tell you about our experience.
Please keep up the good work. Your organization always provides a solid product and never fails to back it up with prompt, courteous, and effective service. I suppose that is why the 15 buildings for which I am personally responsible each have a system installed and maintained by Entel."
Park Ave BMW
South Hackensack, NJ Read the letter »
"Thank you for your generous donation to The Foundation for Advanced Reproductive Science. Each day research sponsored by The Foundation is made possible by generous donations. Revolutionary research is being conducted in our labs which will advance patient care in reproductive treatment. Your generous contribution is greatly appreciated."
Foundation for Advanced Reproductive Science
Morristown, NJ Read the letter »
"I just wanted to take this opportunity to praise your company and its employees for a job well done. From the inception of my first phone call to the last minute adjustments that had to be made I was very happy with your company and would be delighted to recommend you to anyone who may need a referral.
Maureen was amazing and a pleasure to work with . She was always available to answer my numerous questions and organized her team so that our move went smoothly.
We appreciate your efforts and extending the discount so that we were able to utilize Entel for our move."
Saavoy Direct Response Group
Fairfield, NJ Read the letter »
"I am very pleased with the way your organization handled my telephone installation and as well as the follow up installation. I will most assuredly recommend your organization should anyone desire to purchase phone equipment."
Joseph A. Molinaro, Esq.
Law Offices of Joseph A. Molinaro, LLC
Midland Park, NJ Read the letter »
"I would like to commend you and your employees for the terrific job you did installing our new Toshiba phone system.
In less than one day, while I was out of the office, the system was programmed and installed with no down time. From the initial consultation with Maureen to the actual work here in our office by Doug and Scott the transition was practically seamless.
We are very pleased with the help and support that we are getting from your staff as minor questions arise.
I look forward to a continuing relationship with you and your company."
Advanced Technologies and Services, Inc.
Wayne, NJ Read the letter »
"I wanted to thank you and Entel for all you have done to ensure our new system was up and running smoothly.
But we want to especially acknowledge Maureen Blanos for her caring expertise in the process and Corey for his tremendous knowledge on the technology of our system.
We would recommend Entel to any one of our customers."
Passaic, NJ Read the letter »
"I would like to compliment Chris for the professional and efficient service he provided to our Office on two occasions.
It is such a pleasure to work with individuals who are on time, courteous, patient and knowledgeable!
In my opinion, Chris is a fine example of the wonderful people who work at Entel (and that includes you as well) and the consistent professional service that is offered."
Teaneck Gastroenterology & Endoscopy Center
Teaneck, NJ Read the letter »
"I would like to take this opportunity to thank everyone at Entel Systems.
Through-out the past years, Callahan has had your Toshiba line of phone systems and voicemail systems. Callahan Company is very pleased with the quality and professionalism that your company offers. We are grateful to have Entel Systems working for us in this fast-paced business environment. As out business grows, we are confident in the fact that our phone system is of superior quality. Once again I would like to thank Ron Coningswood for his continued attendance toward Callahan Company."
Robert S. Ciecwicz
Asst. Operations Mgr.,
Ridgefield Park, NJ Read the letter »
"I am writing to let you know that I have been extremely pleased with the level of service that Ron Coningswood has provided to my company. I have worked with Ron for many years now and he has always been professional, attentive and patient.
Our Toshiba phone system has served us well and when it is time to update our equipment Ron will be the first call I make."
KLM Bryant Research
Emerson, NJ Read the letter »
"Our communication system was designed, installed, reviewed and then tested by Mr. Ronald Coningswood of your company several years ago. It has absolutely never failed, has always responded perfectly to our qualitative and quantitative requirements, and shows no sign of wear or obsolescence. We commend you for your product, your personnel and your service."
Marvin S. Fish, Esq.
Marvin S. Fish Counsellor at Law
Hope, NJ Read the letter »
"Thanks to the generosity of our sponsors and attendees, "A Season Of Hope" raised $30,000! Your gift will provide help through a comprehensive program of medical services to maintain the health and independence of people with muscle disorders, and hope through research that's moving forward rapidly toward development of effective ways to replace defective genes with intact ones, or otherwise reverse the neuromuscular disease process."
Muscular Dystrophy Association
Edison, NJ Read the letter »
"I have known Ron Collingswood for over five years. We were both members of the Executive Association of New Jersey for which I am a past president.
In my dealings with Mr. Collingswood, he has always been very reliable and a consummate professional and I would not hesitate to recommend Ron Collingswood to anyone."
Vincent J. Carano
Era Carano Realtors, Inc.
West Orange, NJ Read the letter »
"Since the installation of our new phone system is now 100% complete I wanted to write you a letter to explain how I was more than satisfied with the service and support I received from all of your employees throughout the entire installation process.
It should be noted that the sales team of Majied Pray and Steven Hodes were exceptional in explaining the system features and helping to configure a system that was right for my office. Switching to the Toshiba System has solved all of the problems that forced us to originally upgrade. Majied has been very responsive to our needs after the installation. This was not a case of the sales team disappearing after the contract was signed.
As for the team of Ed Kastor and Scott Jenkins who did the installation I have nothing but praise for them. I do not understand why people warned me that switching phone systems can be a disaster because Scott and Ed were so organized and efficient through the entire process I never worried one bit. These two gentlemen should be commended because they add a great value to the service you are offering.
The training that Entel provided to my staff received was exceptional. Hosny Roushdi is very knowledgeable in the system and in the best way to effectively use it. He was able to answer all of the questions that were asked in a way in which the user could understand. You do not often see someone who teaches on a technical subject being able to have users of all technical levels understand the material and actually want to use what they have been taught.
I will highly recommend your company to anyone who inquires about. I look forward to a long relationship with the Entel Service Department and the same quality of service and responsiveness that I have grown accustomed to. Please do me the favor of passing along a copy of this letter to the individuals I have I mentioned. I think that it is important for them to know how impressed I was."
Manager of Technology and Information Services,
New York State Society of NYSSCPA
New York, NY Read the letter »
"I would like to take this opportunity to say "Thank You" to you and your staff at Entel Systems. During US Cable's recent move to the second floor of our building, Entel made one of the largest transitions that I had to manage, with great ease and care. US Cable has been using the Toshiba telephone system for a very long time and has always been satisfied with it. Now that we have upgraded to the system that best suits our needs, we can't imagine being without it. Since we do not have a receptionist, the voice mail system has been our greatest asset.
In regards to service needs, as you know I do not 'cry wolf' unless it is absolutely necessary. This is a big part of any company that needs service. I do not take advantage of any situation, such as requesting a technician in the next hour or by the next day, unless absolutely necessary. If service can wait a few days, then I say so. However, for the few times I did 'cry wolf', a technician arrived in that next hour or next day and I thank you so very much. Now let me clarify the service, it is not because we had a problem with the telephone system, it was because an extension needed to be added, a modem line needed to be added or just checked, etc.
I must give a big credit to Roary, our technician. I appreciate usually being able to have the same technician each time we need service. Roary, Enzo and Scott originally put together our telephone system over 13 years ago and I am proud to say we still know them. I feel it is important for the customer to learn as much as possible about the telephone system and how it works. Roary has made this possible by explaining different options, including the care and maintenance of the telephone and voice mail system to me. The greatest asset is that if the voice mail has a problem, you can speak to someone at the office, such as Enzo and he can walk you through setting up mailboxes, etc on the PC that is set-up for the voice mail. Now it is understandable that not all problems can be fixed over the telephone or in the next hour so patience is a virtue in many situations, but so far, I have been very fortunate.
I feel as though not enough people say 'Thank You' and I am very pleased to say so. I am pleased to do business with Entel Sytems, Inc. and continue to do so in the future."
US Cable Group
Montvale, NJ Read the letter »
"I want to let you know how much I appreciate the support and first rate service you provided Aerosoles during our recent office modifications. It has been a pleasure working with you."
Edison, NJ Read the letter »
"Our company is extremely pleased with the Toshiba phone system we purchased from Entel Systems. Our communications specialist, Ron Coningswood, spent a great deal of time with us discovering our needs and spearheading the installation of the system in a timely manner. Ron was always available and gave us solutions at a fair price. He continues to service us, no matter what our needs; no project is too large or small for Ron! We trust that Entel Systems and Ron Coningswood will be part of our future for many years to come."
Laura J. Ruocco
RPR Graphics Inc.
Mountainside, NJ Read the letter »
"In the spring of 2000, Mr. Ron Coningswood listened, evaluated our needs, and helped us fine-tune our church's choice of a telephone system. We decided to install Toshiba Strata digital business phones and were not disappointed—in fact, it's the easiest system I've ever used in my 45 years of office experience. In addition, we have not had to make one service call on the system since it was installed. Everything was expertly done the first time!
Equally as important to me as the phone system was the most excellent customer service rendered to us by Ron Coningswood. He was clear, helpful, informative, not pushy, and really stayed on top of all of the details from start to finish. He is a rarity in today's workplace and I would not hesitate to recommend him to anyone. I am one happy customer."
Administrative Pastoral Assistant,
Saint Michael's Episcopal Church
Wayne, NJ Read the letter »
"We are in our new location in Mahwah, N.J. almost a year now, and would like to thank Entel Systems and especially Ron Coningswood for the excellent service he provided us. He was most helpful in getting our Toshiba phone system operational, and was always courteous and professional."
FInancial & Insurance Risk Managers
Mahwah, NJ Read the letter »
"I hope that your boss knows what great customer service you give. You were very helpful with my questions."
Tenafly, NJ Read the letter »
"When things go wrong, complaints are quick to follow. When Things go right, we accept them as part of the agreement.
There are, however people, who make things happy and are a true asset of their company. Such is the case of Jerry Aufiero.
As far as we are concerned, Jerry did it all. He treated us professionally, in a knowledgeable manner, and communicated to us those issues that made our move easy.
You are fortunate to have a technician like Jerry, and you have our business as long as you can provide people like, Jerry Aufiero."
Central Sales & Marketing, LLC
Fair Lawn, NJ Read the letter »
I would like to share my positive experiences I have had with our sales representative, Bill Ludwig:
Bill was instrumental in helping me to identify the communications options that were available to Johnny on the Spot and how to best implement them. As our company has grown over the years, we have gone from a simple communication solution to a more evolved system that we currently gave in place. From the initial conversations regarding our needs, to the implementation of the system and even as a consultant beyond the actual sale of the solution, Bill has been extremely helpful and knowledgeable. Bill's ability to describe the challenges faced and solutions to solve them in Lehman's terms has allowed us to become more comfortable with the changes that have been made. Johnny on the Spot was able to implement direct dial numbers to both representatives and departments, improve hunt group functionality, implement auto attendant functions for competitor acquisitions and allow for call accounting software to be implemented. Bob, our site technician has also been a pleasure to work with when modifications are needed to our onsite programming & hardware.
Not only has Bill been able to align solutions that best fit our business needs, he has also been able to help lower our costs through our phone and internet providers. The savings that Bill has opened our eyes to have allowed us to pay for the system upgrade in under two years. Between the efficiency upgrades operationally, savings from the providers, and ongoing support with the evolution of our business, Johnny on the Spot could not ask for a better business partner than Bill Ludwig and the entire Entel Systems team.
Marvin Hyer Jr.
Head of Business Development & Marketing,
Central Jersey Septic, LLC.
Old Bridge, NJ